Helping Homeowners in Need

Genworth Canada’s Homeowner Assistance Program is designed to help homeowners who are experiencing temporary financial difficulties as the result of an unexpected life event, which may put their mortgage at risk. If you have a Genworth-insured mortgage, you can take advantage of our Homeowner Assistance Program at no cost. This program enables you to work in partnership with us and your lender to establish alternative arrangements to help you stay secure in your home when times get tough.

Learn how we’ve helped other homeowners

After An Accident
Working Through Challenges
An Unexpected Change
How we can help

Genworth Canada has a dedicated team of Homeowner Assistance Specialists who are trained in identifying the best workout solutions for you. We have a number of options that may help you keep your home when faced with hardship.

When should you contact us?

You should contact us or your lender as soon as possible. Early intervention allows us to present you with a wider variety of solutions.

Situations that qualify under the program

There are a variety of situations that may affect a homeowner’s ability to make their mortgage payments. Some common situations include:

  • Job loss or reduced income
  • Marital separation
  • Unexpected illness or disability
Options available

We will consider solutions that may alleviate the temporary financial burden of our insured homeowners. Each situation is assessed individually to determine the ideal workout solution. Some common options that can be considered are:

  • Capitalize arrears
  • Increase amortization period
  • Partial or shared payment plan
  • Deferred payments
  • Restructure mortgage
Initiating a Workout

No matter what the situation, the Homeowner Assistance Program is a proven method for providing help to when homeowners need it the most.

Contact your lender to find out more or to initiate the process.

Alternatively, you can call us toll-free at 1.800.511.8888 or send an email to: homeassist@genworth.com.

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