When Serena Critch and her family took possession of their new home in northern Alberta, they couldn’t wait to start their lives in a property they loved. But while attempting to repair a squeaky floor board, her husband discovered that most of the first floor was covered in dangerous black mould. With four young boys and several pets, the Critch family was forced to move in with Serena’s parents while the couple figured out how they would cover the costly clean-up and renovations needed to make the house inhabitable. When everyone seemed to be turning their back on the Critch family, Genworth stepped in with a financial solution that allowed them to move back into their new home in time for the holidays.

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